Customer Service
Introductions
We take first impressions seriously. Whether a client has a short timeline and can only meet over the phone or they would like to shake a hand and see our smiling faces, they will be given a thorough intake meeting where we find out how we can serve them. What would you love to have ideally? What are your bare necessities? What are your expectations? What questions do you have for us? With every introduction, we set clear expectations that we will strive to meet with every service thereafter.
Maintaing Great Relationships
So often we hear about clients receiving mediocre or poor service from other cleaning companies. But why does this happen? Even if a service relationship starts out great, it can easily fall apart if there is no follow through and communication. Even if we consistently meet the expectations we set to begin with, what if your needs change after the first meeting? You need a cleaning company that can adapt to your changing needs. We care about our clients and provide follow up calls and meetings throughout our service contracts to make sure you are still receiving top-notch service. We love feedback! But we also want to keep in touch with you as a person. We are neighbors in the Triangle and that means we would love to know you well enough to support you even where it is unrelated to cleaning.
In-Home Conduct
R-E-S-P-E-C-T.
What does it mean to us??
It is extremely important to us that we treat you, your family, your home, and everything in it with the utmost respect. You can expect us to arrive on-time with a smile, prepared with everything we need to clean your house properly. As we enter you can expect us to say “Hello!” and be ready to work hard, wasting no time. If we encounter your family or your pets, you can expect us to be friendly and respectful as we continue working.
Sanitation & Beauty
In your kitchen, you can expect us to work around any food items carefully, protecting them from any cleaning chemicals we are using. We will not use any chemicals that leave harsh or poisonous residues that could harm you or your family or affect your food and eating surfaces.
Fragile Friendly
If we need to move any items while cleaning, we will put them back where we found them. While we move throughout the kitchen swiftly and efficiently, we will slow down and pay close attention to protect fragile glassware and any decorations that need care or attention. If you have any special requests, we will honor them.
Protecting Your Finishes
In your bathroom, you can expect us to treat with care your beautiful faucets, countertops, porcelain, glass, mirrors, and tile. You have placed importance on them and we do as well! We have chosen non-abrasive cleaning agents to work with so that you will see a clear shine on your surfaces without damage or discoloration.
A Focus On Your Flow
We will also take care to protect and pay attention to the arrangement of any appliances as well as hygiene products and other items present. You shouldn’t have to rearrange your bathroom just to have it cleaned! We want you to be able to continue with life as normal after we clean.
Move-In Move-Out Services
Fast Paced!
We understand you might also want to schedule our cleaning service at the same time as other contractors you have on the property so that you don’t have to make repeat trips to give access to the property. We will happily do our best to work around others on the premises as we clean, with the obvious caveat that, if others come through after we have cleaned a room, we can’t guarantee it’s cleanliness!
We Are Not Alone
We understand you might also want to schedule our cleaning service at the same time as other contractors you have on the property so that you don’t have to make repeat trips to give access to the property. We will happily do our best to work around others on the premises as we clean, with the obvious caveat that, if others come through after we have cleaned a room, we can’t guarantee it’s cleanliness!
Deep Cleaning
We also recognize that sometimes your valued property is not treated the way you desire it to be! Perhaps it has been damaged from tenant neglect or just needs a deep, thorough clean after normal wear and tear. We understand this and provide a much deeper level of cleaning than you might expect from a weekly touch-up in a maintained space.
Custom Tailored
Do you need carpet stains cleaned? Do you need wall marks removed? Do you need ceilings dusted? Exterior or storm windows cleaned? We can custom-tailor our service to meet your needs. Just let us know during your intake meeting and we will make sure your needs are met.